Juicy Couture

About Juicy Couture Stores

Founded in 1997 by Pamela Skaist-Levy and Gela Taylor, as premium designer, marketer and wholesaler of sexy, sophisticated basics, Juicy Couture is recognized around the world as a leading contemporary brand of casual, luxurious, lifestyle clothing.

The brand includes Juicy Couture Women's, Men's, Children's, Baby, Accessories, jewelry, handbags, shoes, watches, sunglasses and Couture Couture. Juicy Couture is currently opening boutiques worldwide and will have 40 shops by late 2007 which already includes flagship locations in New York, San Francisco, Milan and Tokyo.

Returns & Exchanges

Refund policy OUR POLICY IS VALID FOR A PERIOD OF 30 CALENDAR DAYS FROM THE DATE OF THE PURCHASE. IF YOU RECEIVE YOUR ORDER AND ARE NOT SATISFIED FOR ANY REASON YOU CAN RETURN THE PRODUCT FOR A REFUND. IF THE PERIOD OF 30 DAYS HAS LAPSED SINCE THE PURCHASE, WE CAN'T, UNFORTUNATELY, OFFER YOU A REFUND.

Refund requirements

THE FOLLOWING CRITERIA MUST BE MET TO QUALIFY FOR A REFUND:

Product must be unused

Product must not be damaged

N ORDER TO ENSURE THE ABOVE CRITERIA HAS BEEN MET, ALL RETURNS WILL BE INSPECTED. IF THE PRODUCT DOES NOT MEET THE LISTED CRITERIA, WE RESERVE THE RIGHT NOT TO ISSUE A REFUND.

Sale and clearance items ONLY REGULAR AND SALE PRICED ITEMS MAY BE RETURNED, UNFORTUNATELY CLEARANCE ITEMS CANNOT BE RETURNED.

Shipping items IN ORDER TO RETURN AN ORDER, YOU MUST CONTACT US FIRST AND OBTAIN AND INCLUDE A RETURN MERCHANDISE AUTHORIZATION (RMA). RETURNS WILL NOT BE ACCEPTED WITHOUT A VALID RETURN MERCHANDISE AUTHORIZATION. WE WILL PROVIDE YOU THE SHIPPING ADDRESS WITH YOUR RETURN MERCHANDISE AUTHORIZATION. YOU WILL BE RESPONSIBLE FOR PAYING FOR THE SHIPPING COSTS WITH REGARD TO THE ITEMS THAT YOU WISH TO RETURN. WE WILL NOT REFUND THE SHIPPING COSTS. YOU MUST TAKE CARE TO ENSURE THAT THE GOODS ARE PROPERLY PACKAGED SO THAT THEY WILL NOT BE DAMAGED WHILE IN TRANSIT. IF THE PRODUCT IS FOUND DAMAGED OR USED BEYOND WHAT IT TAKES FOR US TO REASONABLY INSPECT IT, THEN WE MAY REJECT A REFUND.

Contacting Juicy Couture

IF YOU WOULD LIKE TO CONTACT THEM CONCERNING ANY MATTER RELATING TO THIS REFUND POLICY, YOU MAY SEND AN EMAIL TO "SUPPORT@JUICYCOUTURE.COM" OR CALL AT (800) 919-5012

Exchanges
WE DO NOT ACCEPT EXCHANGES AT THIS TIME. IF YOU WOULD LIKE TO MAKE AN EXCHANGE, YOU WILL NEED TO RETURN YOUR ITEM AND PLACE A NEW ORDER.