Ann Taylor

They are offering contactless curbside pick-up at select stores. Need your items ASAP? Now you can buy your favorite styles online, and if available, drive up to your favorite Ann Taylor store and an associate will bring your order to the trunk of your car. Ann Taylor will accept your return of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any Ann Taylor location. See Covid19 Return Policy.

Aldo Shoes

You may return eligible unworn shoes, boots and sandals in their original packaging within 30 days of purchase for a refund or exchange. View Aldo Return Policy.

Anthroplogie

Commonly asked questions related to COVID-19 and how it is impacting our business operations and our customers.

Shipping Updates Our fulfillment centers and carrier networks are open and operational. You may experience temporary delays in the ordering process as a result of the additional safety measures we are employing to help protect our teams and our customers.

At checkout, we’ll provide you with an estimated delivery date for your order based on your shipping method. Any delays or changes to your order timing will be communicated via email. Our carriers are maintaining normal delivery operations (unless they are limited by local government restrictions). Please reference our shipping page for the most up-to-date timing.

Backorders Due to the current health crisis, unforeseen circumstances are causing global production delays for many brands, including ours. While we are working diligently to keep our special product offerings in stock, you may notice an increase in backordered items on our site at this time. Several of our Custom Furniture vendors have been impacted by shelter-in-place orders. Our website has been updated to alert you to any delays in processing or shipping. New and recently placed orders will reflect the most up-to-date shipping estimates. See More

GAP

We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style, or issue you a refund. Returns and exchanges are free when you use our prepaid return shipping label or when you return in store. You have up to 45 days to return items purchased at Gap, Old Navy and Banana Republic. Items purchased from Athleta can be returned within 60 days. See Return Policy.

Banana Republic

Due to COVID-19, Athleta and Hill City purchases can always be returned at any time. Gap, Gap Factory, Banana Republic, BR Factory, and Old Navy purchases made between January 1 and April 30, 2020, have an extended return window through July 1, 2020. Purchases made on or after May 1, 2020 adhere to our regular return policies. For customers looking to return an item in a store once we reopen, our stores will follow health and safety measures put in place to help protect our employees and customers and will hold merchandise for 24 hours once it is returned. See More

Brooks Brothers

They want you to be satisfied with your purchase and gladly accept a return of merchandise in:

Orders placed November 1, 2020 – December 31, 2020: We will gladly accept a return of saleable merchandise in original condition within 90 days of purchase date accompanied by an original receipt.

Orders placed before November 1, 2020: We will gladly accept a return of saleable merchandise in original condition within 60 days of purchase date accompanied by an original receipt.

Read More on Return Policeis

Boscov's

If, for any reason, you are less than completely satisfied with your purchase, just return it to us. We will replace it, exchange it, or refund the price that was paid. Except as noted below, merchandise purchased on this site can be shipped to the address on your packing slip (this may be different for each shipment you receive) or to any Boscov's store within 90 days of purchase with the original packing slip included in your shipment and with all merchandising tags attached. Bring your return, along with the packing slip, to the store, where you can arrange an exchange (exchanges not available for On-line exclusive items) or return the item.

Burlington Coat Factory

All items must be returned within 30 days of purchase with original receipt. Merchandise must be in new condition, unused and unwashed and in its original packaging. Refunds will be issued in the original form of payment. Read More about covid19 return policy.

Carsons Department Store

Carson's will issue a refund in the form and amount of the original tender paid (including sales tax) or Carson's will issue a store credit, at the customer's choice, when each of the following conditions are met:

The merchandise must be returned within thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the item's product page. The merchandise must be in its original, unused condition unless there is a manufacturer's defect; and The merchandise must be accompanied by either the original Carson's Receipt or the original Carson's Proof of Purchase Label. (Proof of Purchase information is included on the packing slip for all Carson's Direct orders.) All merchandise tags remain attached. A valid Return Merchandise Authorization (RMA) has been obtained. To obtain more information on Carson's Department Store return policy Click Here

Circuit City

We promise to be your trusted partner for technology by delivering the advice, service, and convenience you deserve so you can play, explore, and learn . all at competitive prices. If you are not fully satisfied with your purchase, we offer various solutions in the form of replacements, repairs, and returns.

New merchandise may be exchanged or returned for a refund with your original packing slip subject to the conditions listed below. Circuit City reserves the right to decline any return or exchange where the product is not in 'like-new' condition. 'Like-new' means the complete product is in the original carton with all equipment, packaging, warranties, manuals, and accessories. Read More

Champs

We'll accept returns/exchanges up to 30 days after our stores reopen for online and in-store orders. In response to store closings across North America due to COVID-19, we have extended our return policy window. Foot Locker will accept returns and exchanges up to 30 days after our stores reopen for items bought online and in store. This policy extension covers online and in-store purchases made after Feb. 1, 2020. Any items bought in stores or online after that date can be returned 30 days after the stores reopen. Read More to Complete Your Return Online.

Charlotte Russe

Refunds by Mail are valid within 30 days from the original order date. Items must be returned unwashed, unworn, undamaged and with tags attached, accompanied by the invoice. Read More from Charlotte Russe

Childrens Place

Returns within 45 days receive a full refund in the original form of payment, unless otherwise noted on the tag, online, or packing slip. A merchandise credit* will be issued (1) if original form of payment is not available, or (2) for returns to a store location for online purchases made using certain payment wallets. Returns after 45 days will not be accepted. Read More from Childrens Place.

Claires

We are pleased to offer our returns policy in addition to your statutory rights. All we ask is that you return it in its original and unspoilt condition together with your order summary within 28 days, either in-store or by post. We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery. Read More from Claires.

Coach

We want you to love your Coach product, but we get that sometimes it doesn’t work out. If you are not satisfied with your purchase, please return it to us by mail or in store within 30 days for an exchange or a refund in your original form of payment. (Note: customers in Canada are responsible for return postage.) Read More on Coach Return Policy.